Return & Refund Policy

Return & Refund Policy

For a small roaster, we offer a lot of variety when it comes to coffee. We roast more than 25 different coffees from five different regions and most are available in different roasts and grinds!

So many factors go into making a great cup of coffee that we always encourage experimenting with the grind, water, filter, and quantity. After all, taste is subjective.

Since our coffee is roasted to order, we do not offer returns or exchanges on coffee products. For that same reason, we cannot offer returns or exchanges on any custom engraved items.

Unworn apparel may be returned or exchanged within 30 days of purchase.

If you’re not sure about what kind of coffee to purchase, or if you have any questions about your order, please reach out to us by email at order@cianfrancoffeeroasters.com. We’ll be more than happy to help you!


DISCLAIMER

To be eligible for return, apparel and cups/tumblers (not custom engraved) must be returned in the same condition that you received it...and in the original packaging.

You are responsible for paying your shipping costs when you return the item. Shipping costs are also non-refundable. If you receive a refund instead of an exchange, the cost of return shipping will be deducted from your refund.

If you are shipping more than $50 worth of merchandise to us, we recommend you use a trackable shipping service and/or shipping insurance. 

 

Effective Date: This policy was last updated on August 24, 2020